ISO/IEC 20000-1

ISO/IEC 20000-1 specifies the requirements for an effective IT Service Management System (SMS), ensuring that IT services are delivered consistently, efficiently, and in alignment with business objectives.

Why is it relevant?

This standard enables organizations to improve service quality, reduce operational disruptions, and demonstrate maturity and reliability in IT service delivery to customers and stakeholders.

Typical scope

Internal IT departments, managed service providers, outsourcing organizations, cloud service providers, and shared service centers.

Estimated implementation time

Between 2 and 6 months, depending on service complexity and organizational scale.

How Cyberhub supports you

• Gap Analysis and service maturity assessment.
• Design and implementation of the SMS.
• Internal audit and readiness assessment.
• Training and continuous improvement planning.
• Certification body coordination.
• Integration with ISO/IEC 27001 and other management systems.